Salon Etiquette

Here at The Beauty Company we employ the very best therapists and we invest a great deal in enhancing their education and training to give our clients exceptional service. To ensure we are able to maintain these standards we ask of our clients to follow our booking policy below.


No-shows and last-minute cancellations have substantial adverse effects on our business. It means that other clients cannot book these time slots with us, and both therapists and other clients are inconvenienced.

Arriving late to your appointment means that we may not be able to accommodate your full service as this will impact the remaining days appointments and other clients. Please consider traffic, parking etc to ensure you arrive on time. If running late please call the salon to notify us of your estimated arrival time so we can do our best to prepare for you. In the case of extreme lateness, we will unfortunately need to reschedule your appointment. This will be considered a no show.

Therefore, we hope that you will appreciate that a $50 deposit is required to secure all bookings over 30 minutes or over $50 made either online, over the phone or in person.

A deposit will be required for all appointments made through our online booking system up to $50.

This booking fee can be redeemed for your scheduled appointment or rolled over to secure the next appointment when rebooking.

We understand that sometimes you may need to change your booking. We kindly request 48 hours’ notice so that we can offer that time slot to another client. By providing this notice, your deposit will either be held for your next booking or will be completely refunded to you.

If you do not provide us with 48 hours’ notice or if you fail to turn up for your appointment or arrive too late to complete your appointment your deposit will be forfeited.

Appointments that remain unconfirmed 24 hours prior to scheduled appointment will be cancelled, this will be considered a late cancellation and the deposit will be forfeited.

Our goal is to accommodate as many clients as possible during each business day and ensure that everyone has a sufficient opportunity to be seen by our therapists. Helping us by providing this courtesy, will allow us to better serve you during your visits.