Firstly we want to extend a massive thank you to our clients for your loyalty and patience over the past two years. It has been a difficult road but we wouldn’t have made it through without each and every one of you ✨
From the 1st of June 2022, you will notice some changes to our treatment menu. Some new treatments will be added, some will be removed and some will incur price rises.
Our industry has been one of the most affected by the pandemic, we have already incurred many significant price rises from our suppliers. Until now we have chosen to wear these increases. We understood the financial impact the Covid pandemic had on our clients, however we can no longer sustain this long term.We pride ourselves in always providing the best care, using the highest quality products available and providing specialised services. Here at The Beauty Company we employ the very best therapists and we invest a great deal in enhancing their education and training to give our clients exceptional service. To ensure we are able to maintain these standards we ask of our clients to follow our booking policy below.
No-shows and last-minute cancellations have substantial adverse effects on our business. It means that other clients cannot book these time slots with us, and both therapists and other clients are inconvenienced. We are aware things are changing daily, things pop up and clients are required to isolate last minute. While we completely understand this cannot be helped, we do ask that you please notify us as soon as possible to avoid a cancellation fee.
Arriving late to your appointment means that we may not be able to accommodate your full service as this will impact the next clients appointment and the remaining days appointments and clients. Please consider traffic, parking etc to ensure you arrive on time. If running late please call the salon to notify us of your estimated arrival time so we can do our best to prepare for you. In the case of extreme lateness, we will unfortunately need to reschedule your appointment. This will be considered a no show.
Please understand that upon cancelling or rescheduling your appointment outside of our policy timeframe doesn’t allow us the ability or resources to cover our therapists time. This impacts our small business greatly.
Therefore, we hope that you will appreciate that;
Appointments made online will require a 50% deposit paid at time of booking.
Appointments made directly with the salon will require a credit card to secure your booking. A request will be sent via sms to save a card to your file. This card is encrypted and securely saved. Bookings not secured with a credit card within 48 hours of scheduled appointment will be automatically cancelled.
We require 48 hours notice for any changes or cancellations. If this time is not provided your deposit will be forfeited if the appointment was made online or a 50% fee will be charged to the credit card used to secure your appointment.
Bookings not confirmed within 24 hours of scheduled appointment time will be cancelled automatically and cancellation fees apply.
Our goal is to accommodate as many clients as possible during each business day and ensure that everyone has a sufficient opportunity to be seen by our therapists. Helping us by providing this courtesy, will allow us to better serve you during your visits.
Thank you for your ongoing support.